Terms of Sale

TERMS AND CONDITIONS OF SALE

Effective Date/Last Updated: March 30, 2026

Terms & Conditions – Download

1. GENERAL

These Terms and Conditions of Sale (these “Terms”) are the only terms that govern the sale, delivery, license, and use of products by STOBER Drives, Inc. (“STOBER”) to a distributor, resale dealer, original equipment manufacturer, or end-user customer (“Customer” and together with STOBER, collectively, the “Parties” and, individually, a “Party”) in connection with the sale of STOBER’s products. By signing and issuing a purchase order (the “Order”) to STOBER, Customer unconditionally accepts and agrees to these Terms. These Terms prevail over any of Customer’s general terms and conditions of purchase regardless of whether or when Customer has submitted its Order or such terms. Fulfillment of Customer’s Order does not constitute acceptance of any of Customer’s terms and conditions and does not serve to modify or amend these Terms. Notwithstanding anything herein to the contrary, if a written contract signed by both Parties is in existence covering the sale of the products covered hereby, the terms and conditions of said contract shall prevail to the extent they are inconsistent with these Terms. All sales of products under these Terms are final. STOBER reserves the right to require advance payment and to cancel any Order. STOBER sales representatives do not have the authority to bind STOBER or make any representation in respect of credit or any other matter which deviates from standard policy. All special arrangements or requirements must be confirmed in writing by an authorized person from STOBER.

2. PRODUCTS; CONFIGURATOR

(a) STOBER shall provide, and Customer shall accept, the products described on the STOBER website and requested via the Order (the “Products”). Customer is solely responsible for all inputs and decisions which lead to the purchase of Products, including any use of the “Configurator” on the STOBER website to search for Products. STOBER does not guarantee the Configurator will select the best or correct Products for Customer or Customer’s purposes, and STOBER hereby disclaims all liability associated with Customer’s selection of Products by any means, including without limitation by searching on the Configurator.

(b) Responsibility for system design to ensure proper use and application of STOBER’s Products within their published specifications and ratings rests solely with the Customer. This includes, but is not limited to, an analysis of loads created by torsional vibrations within the entire system, regardless of how induced.

(c) STOBER’s Products are made only in the sizes and to the specifications set forth in its catalogs and other literature. If any alteration is requested, such altered Product will be treated as a made-to-order item. STOBER assumes no responsibility for typographical errors which may appear in its catalogs or literature and cannot accept alteration charges caused by such errors. Since weights shown in STOBER’s catalogs are approximate, they cannot be used in determining freight allowances set forth in its catalogs and other literature. Freight allowances will be determined at the time of shipment and shall be based on actual shipping weight.

(d) Once a selection has been made, Customer will submit Orders for the Products to STOBER in writing, whether by mail or telefax, which shall set forth, at a minimum: (a) an identification of the Products ordered, (b) prices for such Products (as provided online or through discussion with a STOBER representative), (c) quantities, (d) requested delivery dates, and (e) shipping instructions and shipping addresses.

3. PAYMENT

Fees shall be paid in accordance with the payment terms of the Order or cash on delivery (COD). If STOBER approves a credit line for the Customer, all payments shall be due within thirty (30) days of the date of the invoice. If any invoice is not paid in full within such thirty (30) day period, then finance charges shall be assessed at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per year) or the maximum rate permitted by applicable law. STOBER may stop or withhold shipment of Products if the Customer does not fulfill its payment obligations. All fees are exclusive of all sales, use, excise taxes, VAT, and any other similar taxes imposed on any amounts payable by Customer. Customer shall be responsible for all such charges, costs, and taxes; provided that Customer shall not be responsible for any taxes imposed on, or with respect to, STOBER’s income, revenues, gross receipts, personnel, or real or personal property or other assets.

4. DELIVERY; ACCEPTANCE

(a) In accordance with Kentucky Revised Statutes § 355.2-319(1)(b), all Products are delivered free on board (FOB) STOBER’s warehouse facility in Maysville, Kentucky, or such other facility as STOBER may designate. Any indicated delivery dates are approximate and STOBER reserves a reasonable time to fulfill all orders.  Products are shipped per STOBER approved shipping instructions as set forth in the Order Confirmation. CATALOG PRICING DOES NOT INCLUDE SHIPPING, HANDLING, AND TAXES. Title and risk of loss pass to Customer upon delivery of the Products to a common carrier of STOBER’s choosing as set forth in the Order Confirmation.

(b) The Customer will conduct any incoming inspection tests as soon as possible upon arrival of the Products, but in no event later than ten (10) days after the date of receipt. Any Products not rejected by written notice to STOBER within such period are deemed accepted by the Customer. STOBER shall not be liable for any additional costs, expenses or damages incurred by the Customer, directly or indirectly, as a result of any shortage, damage or discrepancy in a shipment. If Customer rejects the Products within the notice period, STOBER shall, in its sole discretion, (a) replace such Products with conforming Products, or (b) credit or refund the price for such Products. Customer shall ship, at its expense and risk of loss, the Products to STOBER’s facility located in Maysville, Kentucky. If STOBER exercises its option to replace Products, STOBER shall, after receiving and confirming Customer’s shipment of the Products, deliver the replacement Products FOB STOBER’s warehouse facility in Maysville, Kentucky, or such other facility as STOBER may designate.

5. SECURITY AGREEMENT

As collateral until the purchase price of the Products is paid in full, Customer hereby grants to STOBER a lien on and security interest in and to all of the right, title, and interest of Customer in, to, and under the Products, wherever located, and whether now existing or hereafter arising or acquired from time to time, and in all accessions thereto and replacements or modifications thereof, as well as all proceeds (including insurance proceeds) of the foregoing. The security interest granted under this provision constitutes a purchase money security interest under Kentucky Revised Statutes § 355.9-103. The Customer hereby grants to STOBER a power of attorney, coupled with an interest, to execute and file on behalf of the Customer all necessary financing statements and other documents required or appropriate to protect the security interest granted herein.

6. LIMITED WARRANTY

(a) Warranty Coverage. STOBER warrants to the Customer, as the original purchaser, each Product referenced in the chart below, to the extent purchased directly from STOBER, will be substantially free from defects in material and workmanship under normal use and consistent with the accompanying documentation, subject to the terms and conditions set forth in this section. This limited warranty is effective for the applicable period corresponding to the Product, each as specified in the chart below, starting from the date of shipment.

Limited Warranty Period
Product(s)Period
Single shift operation Servo Gearheads, Food Duty K, C, and F Gearheads, KSS Gearheads60 months
Multiple shift operation Servo Gearheads, Food Duty K, C, and F Gearheads, KSS Gearheads30 months
Single shift operation Power Transmission Gearheads, cLEAN products36 months
Multiple shift operation Power Transmission Gearheads, cLEAN products18 months
Single shift operation ComTrac products24 months
Multiple shift operation ComTrac products12 months
Single shift operation Servo Geared Motors and normal Servo Gearhead wear items (including oil seals and bearings), Servo Electronics, Cables, Rack and Pinion, Brakes24 months
Multiple shift operation Servo Geared Motors and normal Servo Gearhead wear items (including oil seals and bearings), Servo Electronics, Cables, Rack and Pinion, Brakes12 months

(b) Warranty Remedies. If a defect in material or workmanship arises during the Warranty Period, STOBER’s sole obligation and Customer’s exclusive remedy under this limited warranty shall be, at STOBER’s discretion, either:

(i) Repair of the defective Product at no charge to the Customer; or

(ii) Replacement of the defective Product with a new or refurbished product that is equivalent in performance to the original Product; or

(iii) If the Product cannot be repaired or replaced, a refund to the Customer of the residual value of the Product, calculated as the original purchase price less depreciation and reasonable wear and tear.

THE REMEDIES SET FORTH IN THIS SECTION SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND STOBER’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN THIS SECTION.

(c) Exclusions and Limitations. This limited warranty does not cover, and STOBER shall have no obligation with respect to:

(i) Products that have been subject to misuse, abuse, neglect, improper installation, unauthorized modification, or alteration, or where the defect arises because Customer (or a third party) failed to follow STOBER’s oral or written instructions as to the settings, operating environment, storage, installation, commissioning, use or maintenance of the Products.

(ii) Damage resulting from external causes such as accidents, acts of nature, or exposure to chemicals, solvents, or harsh environmental conditions, or improper installation, modification, adjustment, repair, or lubrication.

(iii) Normal wear and tear, or cosmetic damage that does not affect the functionality of the Product.

(iv) Where the system of connected rotating parts into which the Product becomes incorporated is not compatible with the Product, or it is not free from critical speed or torsional or other type of vibration within the specified operating range, no matter how induced.

(v) Where the transmitted load and imposed torsional thrust and overhung loads are not within the published capacity limits for the Product.

(vi) Products where the original identification markings (such as serial numbers) have been removed, altered, or defaced.

(vii) Products that have been repaired, altered, or modified by anyone other than STOBER or its authorized service providers.

(viii) Defects or damages determined by STOBER to have been caused by or attributable to specifications, instructions, or design criteria provided by the Customer, including but not limited to any specifications uploaded or provided to STOBER by the Customer via the Configurator or otherwise.

(ix) Third-party manufactured products that are contained in, incorporated into, attached to, or packaged together with, the Products (“Third-Party Products”); provided, such Third-Party Products may carry their own warranties, in which case STOBER will pass such warranties on to Customer to the extent permitted. Further, STOBER will use commercially reasonable efforts to provide Customer information on the controlling warranty for any such Third-Party Product with the applicable Products.

(x) Warranty claims that do not comply with the terms specified in Section [e] below.

(d) Warranty Claim Procedure

(i) To make a warranty claim, Customer must notify STOBER within five (5) days of discovering the defect. Customer must provide proof of purchase and a detailed description of the defect. The Product must be returned to STOBER or an authorized service provider, as instructed by STOBER, for inspection and repair or replacement.

(ii) Customer is responsible for all costs associated with shipping the Product to STOBER or its authorized service provider. If the warranty claim is valid, STOBER will bear the cost of shipping. If the claim is not valid, Customer will be responsible for all shipping costs.

(e) Disclaimer Of Warranties/Limitations.

(i) THIS WARRANTY TAKES THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. EXCEPT AS EXPRESSLY PROVIDED HEREIN, STOBER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO CUSTOMER.

(ii) THE WARRANTY SET FORTH ABOVE IS INTENDED SOLELY FOR THE BENEFIT OF THE CUSTOMER AND DOES NOT APPLY TO ANY THIRD PARTY. ALL CLAIMS MUST BE MADE BY THE CUSTOMER AND MAY NOT BE MADE BY ANY THIRD PARTY. THIS WARRANTY MAY NOT BE TRANSFERRED OR ASSIGNED, IN WHOLE OR IN PART, BY THE CUSTOMER FOR ANY REASON WHATSOEVER. ANY SUCH ATTEMPTED TRANSFER OR ASSIGNMENT SHALL BE NULL AND VOID.

(iii) NOTWITHSTANDING ANYTHING IN THESE TERMS TO THE CONTRARY, STOBER’S TOTAL LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE DEFECTIVE PRODUCT.

7. PRODUCT MODIFICATIONS

(a) STOBER reserves the right, without notice to the Customer, to (a) change the specifications of any Product, (b) improve a Product in any manner that STOBER deems necessary or appropriate, and (c) discontinue the manufacture of any Product.

(b) STOBER may increase its prices for the Products by providing the original purchaser of the Products with at least thirty (30) days’ prior written notice. Increased prices for Products shall not apply to Orders accepted prior to the effective date of the price increase unless otherwise agreed in writing.

8. INDEMNIFICATION

Customer shall indemnify, defend and hold harmless STOBER and its officers, directors, employees, agents, affiliates, successors and permitted assigns (collectively, “Indemnified Party”) against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, fees and the costs of enforcing any right to indemnification under these Terms and the cost of pursuing any insurance providers, incurred by Indemnified Party arising out of or resulting from any claim of a third party arising out of or occurring in connection with (a) Customer’s negligence, willful misconduct or breach of these Terms; (b) Customer’s breach of any of its obligations under these Terms; or (c) any decision or action taken by Customer or its representatives, agents, contractors or any third parties based on communications with STOBER. Customer shall not enter into any settlement without STOBER’s or Indemnified Party’s prior written consent.

9. LIMITATION OF LIABILITY

IN NO EVENT SHALL STOBER BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (a) WHETHER SUCH DAMAGES WERE FORESEEABLE, (b) WHETHER OR NOT STOBER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (c) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND (d) THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

STOBER SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DELAY IN FURNISHING THE CUSTOMER WITH PRODUCTS.

IN NO EVENT SHALL STOBER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAYABLE TO STOBER UNDER THESE TERMS.

10. MADE-TO-ORDER PRODUCTS

STOBER reserves the right to revoke and amend any price quotations offered to the Customer for made-to-order Products, provided that such price quotations have not been accepted by the Customer prior to the date of revocation or amendment. Made-to-order Products are non-cancellable and non-refundable once the applicable Order has been executed.

11. DIES, TOOLS, AND EQUIPMENT

Charges incurred by the Customer for dies, tools and other equipment shall not confer ownership or the right to possession therein by the Customer. All such dies, tools and equipment shall remain the property of STOBER, and STOBER shall have the exclusive right to possession thereof. STOBER shall maintain such tools and equipment in good working order.

12. REGULATORY LAWS AND STANDARDS

STOBER makes no representation that its Products conform to state or local laws, ordinances, regulations, codes or standards except as may be otherwise agreed to in writing by STOBER.

13. GOVERNING LAW; JURISDICTION

(a) All matters arising out of or relating to this are governed by and construed in accordance with the internal laws of the Commonwealth of Kentucky without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Kentucky or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the Commonwealth of Kentucky.

(b) Any legal suit, action or proceeding arising out of or relating to these Terms shall be instituted in the federal courts of the United States of America or the courts of the Commonwealth of Kentucky in each case located in the City of Lexington and County of Fayette, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.

14. MISCELLANEOUS

(a) Termination. In addition to any remedies that may be provided in these Terms, STOBER may terminate these Terms with immediate effect upon written notice to Customer, if Customer: (i) fails to pay any amount when due under these Terms and fails to cure within thirty (30) days after the due date; (ii) has not otherwise performed or complied with any of the terms of these Terms, in whole or in part and fails to cure or correct within thirty (30) days after receiving notice of such failure; or (iii) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors. No accepted Order shall be modified or canceled except upon the written agreement of STOBER and the Customer, except where the applicable Products are non-cancellable. Mutually agreed cancellations shall be subject to reasonable charges based upon expenses already incurred by STOBER and commitments made by STOBER.

(b) Confidential Information. All non-public, confidential, or proprietary information of STOBER and its licensors, including, but not limited to, the terms of these Terms, specifications, knowledge, trade secrets, samples, patterns, designs, plans, drawings, documents, data, devices, demonstrations, know-how, information relating to software architecture, code, research and development information, business operations, customer lists, pricing, discounts or rebates, disclosed by STOBER to Customer, whether disclosed orally or disclosed or accessed in written, electronic, or other form or media, and whether or not marked, designated or otherwise identified as “confidential,” in connection with these Terms is confidential, may only be used by Customer for performing these Terms, and may not be disclosed or copied unless authorized by STOBER in writing. Upon STOBER’s request, Customer shall promptly return all documents and other materials received from STOBER and all reports, documents, and other materials prepared by Customer or its agents or employees related to the Products or other non-public, confidential, or proprietary information of STOBER. STOBER shall be entitled to injunctive relief for any violation of this Section. This Section shall not apply to information that is: (i) in the public domain; (ii) known to Customer at the time of disclosure; or (iii) rightfully obtained by Customer on a non-confidential basis from a third party. Neither Party hereto shall disclose the terms of these Terms to any other person or entity other than such Party’s representatives, or as may otherwise be required by applicable laws. In the event a Party reasonably believes it is required by applicable laws to disclose any information covered by this Section, then prior to any proposed disclosure of any such information, such Party shall allow and reasonably assist the other Party in taking any action to lawfully prevent or limit any such disclosure.

(c) Representations and Warranties of Customer. Customer represents, warrants, and covenants to STOBER that (i) these Terms has been duly authorized, executed, and delivered and constitutes the legal, valid, and binding obligation of Customer; and (ii) Customer’s execution, delivery, and performance of these Terms does not and will not violate any applicable law, the governing documents of Customer, or other obligation or agreement of Customer.

(d) Entire Agreement. These Terms, together with any other documents incorporated herein by reference and all related exhibits, constitutes the sole and entire agreement of the Parties with respect to the subject matter of these Terms and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter. Any different or additional provisions specified in Customer’s Order shall not apply despite STOBER’s acknowledgement or acceptance of Customer’s Order, unless STOBER shall have expressly and specifically agreed in writing to such additional provisions.

(e) Survival. Subject to the limitations and other provisions of these Terms, Sections 5-15 of these Terms, as well as any other provision that, in order to give proper effect to its intent, should survive such expiration or termination, shall survive the expiration or earlier termination of these Terms.

(f) Notices. All notices, requests, consents, claims, demands, waivers, and other communications hereunder shall be in writing to such address that may be designated by the receiving Party in writing. All notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), email (with confirmation of transmission), or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in these Terms, a notice is effective only (i) upon receipt of the receiving Party, and (ii) if the Party giving the notice has complied with the requirements of this Section.

(g) Severability. If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.

(h) Amendments. No amendment to or modification of these Terms is effective unless it is in writing and signed by an authorized representative of each Party.

(i) Waiver. No waiver by any Party of any of the provisions of these Terms shall be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in these Terms, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from these Terms shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

(j) Force Majeure. No Party shall be liable or responsible to the other Party, or be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms (except for any obligations to make payments to the other Party hereunder or any obligations of Customer with regard to the repair, maintenance, and replacement of the Product), when and to the extent such failure or delay is caused by or results from acts beyond the impacted Party’s (“Impacted Party”) control, including without limitation the following force majeure events (“Force Majeure Events”): (i) acts of God; (ii) flood, fire, earthquake, or explosion; (iii) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (iv) government order, law, or actions; (v) embargoes or blockades in effect on or after the date of these Terms; (vi) national or regional pandemic or emergency; (vii) strikes, labor stoppages or slowdowns, or other industrial disturbances; (viii) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (ix) other similar events beyond the control of the Impacted Party. The Impacted Party shall give notice within five (5) business days of the Force Majeure Event to the other Party, stating the period of time the occurrence is expected to continue.

(k) Relationship of the Parties. The relationship between the Parties is that of independent contractors. Nothing contained in these Terms shall be construed as creating any agency, partnership, franchise, business opportunity, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the Parties, and neither Party shall have authority to contract for or bind the other Party in any manner whatsoever. No relationship of exclusivity shall be construed from these Terms.

(l) No Setoff. Customer shall not, and acknowledges that it will have no right, under these Terms, any other agreement, document or law, to withhold, offset, recoup, or debit any amounts owed (or to become due and owing ) to STOBER or any of its affiliates, whether under these Terms or otherwise, against any other amount owed (or to become due and owing) to it by STOBER or its affiliates, whether relating to STOBER’s or its affiliates’ breach or non-performance of these Terms or any other agreement between Customer or any of its affiliates, and STOBER or any of its affiliates, or otherwise.

ADDENDUM – SERVICE DEPARTMENT TERMS AND CONDITIONS

This Service Department Addendum (“Service Addendum”) supplements and forms part of the STOBER TERMS AND CONDITIONS OF SALE (the “Sales Terms”). Capitalized terms not defined herein shall have the meanings assigned in the Sales Terms. In the event of any conflict, this Service Addendum shall govern solely with respect to Services.

1. ACCEPTANCE; APPLICABILITY

By shipping any Product to STOBER Drives, Inc. (“STOBER”) for inspection, evaluation, repair, maintenance, refurbishment, or warranty review (collectively, “Services”), Customer acknowledges and agrees to be bound by this Service Addendum and the Sales Terms. This Service Addendum applies only to Products returned to STOBER for Services (“Returned Products”).

2. SERVICE DETERMINATIONS

All determinations regarding Returned Products, including but not limited to serviceability, scope of Services, warranty status, repair feasibility, replacement eligibility, and disposition, shall be made at the sole discretion of STOBER’s Service Department and shall be final and binding.

3. HOLDING PERIOD; ABANDONMENT

Returned Products will be held for thirty (30) days following STOBER’s issuance of findings, quotations, or disposition requests. STOBER will make reasonable attempts to contact Customer during such period. If Customer fails to provide written disposition instructions within thirty (30) days, the Returned Product shall be deemed abandoned, and STOBER may dispose of such Product at its discretion and retain any residual scrap value, without liability.

4. RETURNS FOR RESTOCK

(a) Return Timeframes. All product return requests must be made within ninety (90) days of the original ship date.

(b) Condition And Fees. Returned Products must be unused and in like‑new condition (electronics must be unopened). Applicable restocking fees are defined in the STOBER Service Pricing Guide.

5. WARRANTY‑RELATED SERVICE REQUIREMENTS

(a) Warranty Evaluation. Products submitted for warranty consideration must be returned to STOBER for evaluation. A valid Purchase Order for the applicable inspection fee is required prior to return. If STOBER determines the failure is covered under warranty, the inspection fee shall be waived and not invoiced.

(b) Warranty Remedy Administration.  If STOBER determines that a Product qualifies for warranty coverage, STOBER Service may, at its discretion: (i) repair the Product; (ii) replace the Product; or (iii) issue credit.

Customer‑incurred shipping costs associated with returning a Product may be credited upon submission of reasonable proof of payment.

(c) Post‑Repair Warranty. For components repaired or replaced by STOBER, warranty coverage shall be the remainder of the original warranty period or twelve (12) months from the date of repair, whichever is longer.

(d) Warranty Denial. If a warranty claim is denied, STOBER shall provide an explanation and cost estimate. Upon request, STOBER may provide a detailed PDF analysis report, including photographs. Additional documentation fees may apply.

6. RETURN AUTHORIZATION AND SHIPMENT REQUIREMENTS

(a) Freight And Packaging. All Returned Products must be shipped freight prepaid to STOBER’s designated facility. Freight‑collect shipments will be refused. Returned Products must be securely packaged to prevent damage during transit. STOBER may refuse inadequately packaged shipments.

(b) RGA Requirement. Customer must submit a completed Return Goods Authorization (“RGA”) request and an associated Purchase Order for the selected service package before an RGA is issued. Returned Products lacking an RGA number or associated Purchase Order may be refused upon arrival.

(c) RGA Identification. The STOBER‑issued RGA label must be affixed to the exterior of each package, and the RGA number must be clearly visible upon arrival.

(d) Customer‑Supplied Or Third‑Party Components. Returned Products containing customer‑supplied or third‑party components (including, without limitation, shafts, pulleys, brackets, or attachments) may be refused or subject to additional handling charges. STOBER assumes no responsibility for non‑STOBER components.

7. SERVICE LEVELS AND FEES

Customers must select a service package and submit a corresponding Purchase Order prior to returning any Product for Service. Pricing for service levels is defined in the STOBER Service Pricing Guide.

Upon receipt, STOBER will confirm whether the selected service package is appropriate. If STOBER determines the selected package cannot be performed, alternative service options will be proposed.

Additional fees may apply, including but not limited to:
(i) customer declining all recommended service options and requesting return of the Product unrepaired, in which case an inspection fee shall apply;
(ii) international evaluation or repair, including shipment to STOBER Germany, which may involve additional freight, customs, duties, taxes, or surcharges, subject to Customer approval prior to proceeding. If the failure is confirmed as a valid warranty claim, international evaluation or repair fees shall not apply.

8. RELATIONSHIP TO SALES TERMS

All matters not expressly addressed in this Service Addendum, including delivery terms, acceptance, risk of loss, warranty scope, limitations of liability, and governing law, are governed exclusively by the STOBER TERMS AND CONDITIONS OF SALE.