Whether it’s the wrong size, wrong color, or wrong material, we’re all consumers and have, at some point, ordered the wrong product, triggering a return process. However, when the wrong product is ordered in the food production industry, the financial impact of the error quickly multiplies exponentially.
STOBER recently ran into a situation in which a customer ordered the incorrect shaft side, but STOBER customers know they’re in good hands when it comes to customer service. The STOBER manufacturing, materials, and production teams went straight to work, machining the correct parts same-day and shipping the correct product the following day.
“We were operating on a tight timeline and knew we had a real problem when we opened the gearbox packaging and realized we had ordered the wrong ones,” said Robert Reiser, President, Wilevco LLC. “Everyone at STOBER genuinely wanted to solve the problem and support us. They brought in an overtime crew, and we had replacement gearboxes in two days – a day faster than we believed possible!”
At STOBER, customers aren’t just a number or a sale. The STOBER team is always willing to go above and beyond to ensure the customer’s application solution is exactly as they need it to be.
“Unlike some other companies we work with, STOBER focused on solving our problem and not just following some predetermined process that would have delayed getting what we needed out the door,” Reiser said.
Wilevco has been building machinery for the food processing industry for more than 50 years and offers equipment for mixing liquid batters, applying coatings, and chilling batters, liquids, & slurries. Like STOBER, Wilevco prioritizes extraordinary customer services and long-lasting partnerships built on trust and integrity.
Learn more about STOBER’s solutions by clicking the link below.
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